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Security
We constantly invest considerable resources to sustain our outstanding security track record. QuestBack uses state-of-the-art technology and procedures, and has a dedicated team responsible for IT security.
External Security Checks
QuestBack is checked by independent third-party experts on a regular basis. All the tests have continually confirmed our high security level and no major breaches have ever been detected.
Privacy Policy
Survey responses stored on our servers are treated highly confidential and can only be accessed by authorized QuestBack personnel. QuestBack adheres to the legal requirements given by the Norwegian Data Inspectorate, an independent administrative body under the Norwegian Ministry of Labour and Government Administration.
QuestBack Hidden Identity (anonymity)
Anonymity in a QuestBack context relates to your identity and your email address. Hidden Identity refers to the link between this email address and the answers that you provide when filling in a Quest. (A QuestBack survey is called a Quest.) If QuestBack customers are able to pull reports where respondents’ email addresses are linked to their answers, then the QuestBack customer will know the identity of the respondents. If Hidden Identity has been used when answering the Quest, this will not be possible.
More about QuestBack Hidden Identity (anonymity)
Business Continuity Management
QuestBack has an exceptional track record on uptime with an average of 99.8%. In the very unlikely event of failure, QuestBack has an established disaster recovery plan. Our production environment is set up with redundancy to provide high availability in the case of failures and to be able to handle high peaks of traffic.
Anti-Spam Policy
QuestBack follows a strict anti-spam policy. An anti-spam clause is a fundamental part of all our customers’ contracts. In addition, all QuestBack surveys can be sent out with an opt-out clause for the participants.